Comments Off on Does iTechStore offer a money-back or refund guarantee?
Our no quibble, 30 day, money back guarantee policy is exactly that – if you change your mind, or you’re unhappy with any item you have bought from iTechStore, you can return it to us to within 30 days after it has been delivered, for replacement product or full refund
Comments Off on I have received the wrong items, what can I do?
Please take clear photographs and submit them to our Customer Service staff for review. If it is confirmed to be the wrong item, then we will solve the problem for you, and either resend the item or provide you with a large discount on your future order(s)
Comments Off on Who is responsible for the shipping fee for the item return?
If the product is still under warranty, you pay for returning the item to us, and we will send back the repaired or replacement item to you at our expense
Comments Off on What is the Product Warranty of iTechStore.ie?
iTechStore carry a full 12-month warranty, which is one of the longest standard warranties in the mobile accessories industry. The warranty covers any manufacturing or workmanship defects and these will be repaired or replaced at no charge. As the buyer, you will pay the shipping fees for returning the original item back to us, and we will pay the shipping fees for resending the item to you
Comments Off on What should I do if an item is missing from my order?
First, please carefully check and review your order list to make sure whether the order was sent by only one package instead of a split delivery with more than one package. If items are sent separately, please be patient and wait for the rest of the split delivery to arrive. If all of the packages for the order have been delivered but you are still missing an item, please check the contents of the packages carefully, especially if it is a small item.
If you are still unable to locate the item, please contact us to resolve this.