Comments Off on How can I receive the refund?
As all payment are been made via PayPal, then we can refund your payment to your PayPal account. It will be processed within 1-3 business days, following which you will receive a confirmation email from PayPal
Comments Off on What can I do if do not receive my item?
Most likely your package is delayed due to an unforeseen situation. Please wait one more week.
If the package still does not arrive then please contact us here, contact our Customer Service to help. Do not worry; if you do not receive your item in 10 days, we can resend the item or provide a refund to you. We will leave no stone unturned until we get you sorted to your full satisfaction
Comments Off on When will I receive my order?
All order will be shipped out within 2 to 4 days after payment is cleared.
The times listed above are in business days (Monday to Friday, excluding national holidays). Please note that we can only begin to investigate lost orders shipped via standard shipping once 10 business days have passed since the date of shipment
Comments Off on Can I check, change or cancel my order and obtain a refund?
You can review your order list anytime under “My Account” after you sign into your iTechStore account.
– If the order status is “Paid”, then you can only cancel it before the order is processed, the time will be in 0-24 hours.
– If the order has been paid and the shipment status is “processing”, you can contact us to manually cancel the order and get a refund.
Please contact support if you wish to change the order or the shipping address before the order is still being processed. We would be happy to help you to resolve the issue.
– If the order has been paid and the shipment status is “shipped out”, we regret to inform you that we are unable to cancel or modify the order any more.
However you can then avail of our REFUND/RETURN POLICY which states
‘Our no quibble, 30 day, money back guarantee policy is exactly that – if you change your mind, or you’re unhappy with any item you have bought from iTechStore, you can return it to us to within 30 days after it has been delivered, for replacement product or full refund’
Comments Off on How can I check my order status?
You can visit your Order list in “My Account”, following which you can check your order status along with other information such as whether it has been shipped and other useful information.
Comments Off on I had paid for the order, Why does the order status say that the order is still processing pending?
As our website runs 24/7, many orders are made outside of office hours. As soon as office hours resume, we will process the order on your behalf