Comments Off on Can I check, change or cancel my order and obtain a refund?
You can review your order list anytime under “My Account” after you sign into your iTechStore account.
– If the order status is “Paid”, then you can only cancel it before the order is processed, the time will be in 0-24 hours.
– If the order has been paid and the shipment status is “processing”, you can contact us to manually cancel the order and get a refund.
Please contact support if you wish to change the order or the shipping address before the order is still being processed. We would be happy to help you to resolve the issue.
– If the order has been paid and the shipment status is “shipped out”, we regret to inform you that we are unable to cancel or modify the order any more.
However you can then avail of our REFUND/RETURN POLICY which states
‘Our no quibble, 30 day, money back guarantee policy is exactly that – if you change your mind, or you’re unhappy with any item you have bought from iTechStore, you can return it to us to within 30 days after it has been delivered, for replacement product or full refund’