Does iTechStore offer a money-back or refund guarantee?
Our no quibble, 30 day, money back guarantee policy is exactly that – if you change your mind, or you’re unhappy with any item you have bought from iTechStore, you can return it to us to within 30 days after it has been delivered, for replacement product or full refund
I have received the wrong items, what can I do?
Please take clear photographs and submit them to our Customer Service staff for review. If it is confirmed to be the wrong item, then we will solve the problem for you, and either resend the item or provide you with a large discount on your future order(s)
Who is responsible for the shipping fee for the item return?
If the product is still under warranty, you pay for returning the item to us, and we will send back the repaired or replacement item to you at our expense
What is the Product Warranty of iTechStore.ie?
iTechStore carry a full 12-month warranty, which is one of the longest standard warranties in the mobile accessories industry. The warranty covers any manufacturing or workmanship defects and these will be repaired or replaced at no charge. As the buyer, you will pay the shipping fees for returning the original item back to us, and we will pay the shipping fees for resending the item to you
What should I do if an item is missing from my order?
First, please carefully check and review your order list to make sure whether the order was sent by only one package instead of a split delivery with more than one package. If items are sent separately, please be patient and wait for the rest of the split delivery to arrive. If all of the packages for the order have been delivered but you are still missing an item, please check the contents of the packages carefully, especially if it is a small item.
If you are still unable to locate the item, please contact us to resolve this.
How can I receive the refund?
As all payment are been made via PayPal, then we can refund your payment to your PayPal account. It will be processed within 1-3 business days, following which you will receive a confirmation email from PayPal
What can I do if do not receive my item?
Most likely your package is delayed due to an unforeseen situation. Please wait one more week.
If the package still does not arrive then please contact us here, contact our Customer Service to help. Do not worry; if you do not receive your item in 10 days, we can resend the item or provide a refund to you. We will leave no stone unturned until we get you sorted to your full satisfaction
When will I receive my order?
All order will be shipped out within 2 to 4 days after payment is cleared.
The times listed above are in business days (Monday to Friday, excluding national holidays). Please note that we can only begin to investigate lost orders shipped via standard shipping once 10 business days have passed since the date of shipment
Can I check, change or cancel my order and obtain a refund?
You can review your order list anytime under “My Account” after you sign into your iTechStore account.
– If the order status is “Paid”, then you can only cancel it before the order is processed, the time will be in 0-24 hours.
– If the order has been paid and the shipment status is “processing”, you can contact us to manually cancel the order and get a refund.
Please contact support if you wish to change the order or the shipping address before the order is still being processed. We would be happy to help you to resolve the issue.
– If the order has been paid and the shipment status is “shipped out”, we regret to inform you that we are unable to cancel or modify the order any more.
However you can then avail of our REFUND/RETURN POLICY which states
‘Our no quibble, 30 day, money back guarantee policy is exactly that – if you change your mind, or you’re unhappy with any item you have bought from iTechStore, you can return it to us to within 30 days after it has been delivered, for replacement product or full refund’
How can I check my order status?
You can visit your Order list in “My Account”, following which you can check your order status along with other information such as whether it has been shipped and other useful information.
Do I have to pay import duties on products sent from iTechStore?
A) If you are from Ireland you DON’T have to pay import duties as our stock is stored here in Ireland.
B) If your country is a member of the EU, the answer is NO. Being a member of the EU has SOME benefits, and you will not have to pay any Import Duty from items ordered from Ireland
C) In other countries, yes, and the amount varies depending on the individual country. We’ll try our best to help our clients avoiding custom taxes, but because of the complexity of different countries’ Custom tax policy, we are not sure if your package can pass custom without tax.
How about the shipping and handling fee?
Generally speaking, the total shipping cost will depend on the following:
– The shipment method you choose (we offer flat rate shipping)
– The destination country that the package is going to.
– How many items you order.
– The total weight and volume (size) of the parce
What countries do you ship to ?
We ship to nearly all Countries worldwide
What delivery company does iTechStore use?
We use An Post (Irish Postal Service) for all our deliveries.
I had paid for the order, Why does the order status say that the order is still processing pending?
As our website runs 24/7, many orders are made outside of office hours. As soon as office hours resume, we will process the order on your behalf
What payment methods are available?
iTechStore accepts payment via PayPal
You can shop safely and securely with Paypal: this is the online payment method that most people online use, you can use Visa, Debit MasterCard, Discover, and American Express with PayPal.